Terms & Conditions

Last updated: March 2026

1. About these terms

These terms and conditions (“Terms”) govern your use of the DOPA website at dopa.co.uk and the clinical services we provide. By booking an appointment, creating an account, or using our services, you agree to these Terms. Please read them carefully before proceeding.

Our services are provided by True Integrated Care Ltd, trading as DOPA(“we”, “us”, “our”). We are registered in England and Wales.

We are regulated by the Care Quality Commission (CQC) under registration ID 1-6637864915. You can verify our registration on the CQC website.

If you have any questions, please contact us at hello@dopa.co.uk.

2. Our services

DOPA provides private ADHD assessment, diagnosis, and treatment services for adults aged 18 and over who are resident in the United Kingdom. Our services include:

  • ADHD assessment (clinical interview, standardised rating scales, review of GP records)
  • Formal ADHD diagnosis where clinically appropriate
  • Medication titration and stabilisation
  • Transfer of care from another provider
  • Ongoing care monitoring via subscription

All clinical services are delivered by clinicians registered with and regulated by the relevant professional body — including the General Medical Council (GMC), Nursing & Midwifery Council (NMC), Health & Care Professions Council (HCPC), and General Pharmaceutical Council (GPhC). Our clinicians follow NICE clinical guidelines (NG87) for ADHD in adults.

Our services are private and non-NHS. We do not replace NHS care. We are not an emergency service. If you are in crisis or need urgent help, please call NHS 111, contact your GP, or call 999 in a life-threatening emergency.

3. Remote consultation & prescribing

All consultations are conducted via secure video call. We follow the GMC's Good Medical Practice and the GMC guidance on remote prescribing (updated December 2024).

For prescribing controlled drugs (Schedule 2), including methylphenidate (e.g. Ritalin, Concerta) and lisdexamfetamine (Vyvanse), we are required to:

  • Obtain and review your GP records before issuing a prescription
  • Verify your identity before your first consultation
  • Obtain your consent to share relevant clinical information with your GP

By proceeding with our services, you consent to us contacting your GP practice to request records and to share consultation summaries and prescribing decisions with them. You may withdraw this consent at any time, but doing so may affect our ability to prescribe safely and could result in us needing to pause or end your treatment.

NHS prescriptions issued through our service are valid for 28 days from the date of issue. In some cases, where remote assessment is not sufficient or safe, our clinicians may require you to attend an in-person appointment. We will notify you if this is needed.

4. Informed consent

In line with CQC Regulation 11 (Need for Consent), we will always obtain your informed consent before providing any clinical assessment, diagnosis, or treatment. This means we will:

  • Explain what the assessment or treatment involves, including any risks or side effects
  • Give you the opportunity to ask questions
  • Confirm that you are making your decision freely and without pressure

You have the right to withdraw consent at any time. Doing so will not affect your access to future services, though it may affect the clinical care we can offer.

Clinical consent (your agreement to receive treatment) is separate from your data protection consent. Our data practices are described in our Privacy Policy.

5. Clinical responsibility

We will provide services with reasonable care and skill, as required by section 49 of the Consumer Rights Act 2015. Our clinicians exercise independent clinical judgement based on the information available to them and in accordance with NICE guidelines.

A diagnosis of ADHD is not guaranteed. Our assessment process is thorough, but clinical outcomes depend on individual circumstances. If a clinician determines that ADHD medication is not appropriate for you, or that a different treatment pathway is required, they are entitled to make that clinical decision. We will always explain the reasons.

We reserve the right to decline or discontinue treatment where we assess that doing so would not be in your clinical best interests, or where you have not complied with the conditions necessary for safe prescribing (for example, declining to share GP records). In such cases, where possible, we will support you in transitioning your care to another provider.

6. Your responsibilities

To receive safe and effective care, you agree to:

  • Provide accurate, complete, and up-to-date medical and personal information
  • Attend scheduled appointments or give at least 48 hours' notice if you need to reschedule
  • Engage honestly with monitoring questionnaires and follow-up processes
  • Not share, sell, or give any prescribed medication to another person
  • Inform us of any changes to your health, medications, or circumstances that could affect your treatment
  • Not attempt to obtain prescriptions through deception or misrepresentation

Providing false or misleading information is a serious matter and may result in suspension of your account and referral to the appropriate authorities.

7. Pricing & payment

All prices are displayed clearly at the point of booking. Our current service fees are:

  • Diagnosis & Stabilisation: £895
  • Assessment Only: £495
  • Stabilisation Only: £495
  • Transfer Your Care: £195
  • Ongoing Care subscription: £75/month
  • Ongoing Care prepay: £565 for 9 months or £750 for 12 months

Medical services are VAT exempt. No VAT is charged.

Payments are processed securely via Stripe. A deposit is taken at the time of booking to secure your appointment. The balance is collected before or at the time of your consultation.

8. Ongoing Care subscription

Our Ongoing Care subscription (£75/month) provides continued clinical oversight after your initial package is complete. It includes:

  • Monthly monitoring review
  • Prescription renewals where clinically appropriate
  • Access to your clinical team via secure messaging
  • Annual clinical review appointment

The subscription begins after your initial package (Diagnosis & Stabilisation or Stabilisation) is complete and you are on a stable treatment plan. You choose your billing date (any day from the 1st to the 28th of the month) at the time of sign-up.

You will receive a reminder by email at least 7 days before each renewal. You can cancel your subscription at any time through your account dashboard or by emailing hello@dopa.co.uk. Cancellation takes effect at the end of the current billing period; we do not charge partial months or cancellation fees.

Prepay options (£565 for 9 months or £750 for 12 months) are charged upfront. These are non-refundable except where required by law (see section 9 on your right to cancel).

9. Your right to cancel (14-day cooling-off period)

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise your right to cancel, you must inform us of your decision by a clear statement (for example, by email to hello@dopa.co.uk). You may use the model cancellation form available on our Cancellation Policy page, but it is not obligatory.

If you request that the service begins within the 14-day cooling-off period: You acknowledge that if you then cancel, you will pay us an amount proportional to the services delivered up to the point of cancellation, relative to the full price of the contract. If the service has been fully delivered within the cooling-off period and you requested it begin immediately, you lose the right to cancel.

Refunds due under this section will be processed within 14 days of us receiving your cancellation notice, using the same payment method you used to pay.

10. Appointment cancellation & rescheduling

We understand that circumstances change. Our appointment policies are set out in full on our Cancellation Policy page. In summary:

  • Appointments can be rescheduled free of charge with at least 48 hours' notice
  • Cancellations with less than 48 hours' notice may incur a late cancellation fee
  • Non-attendance without notice (“no-shows”) will forfeit the deposit paid for that appointment

These policies exist because clinical time is finite and last-minute gaps cannot be filled at short notice. We will always try to accommodate genuine emergencies — please contact us as soon as possible.

11. Limitation of liability

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence (Consumer Rights Act 2015, s.65)
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law, including your statutory rights as a consumer

Subject to the above, we will not be liable for any indirect or consequential losses, loss of profit, or loss of data arising from your use of our services, to the extent permitted by law.

We are not liable for any failure or delay in performing our obligations where that failure or delay results from circumstances beyond our reasonable control (“force majeure”), including but not limited to regulatory changes affecting prescribing, natural disasters, or telecommunications failures. We will notify you promptly and work to resume services as quickly as possible.

12. Complaints

We take complaints seriously and aim to resolve them quickly and fairly. If you are unhappy with any aspect of our service:

  • Contact us at hello@dopa.co.uk
  • We will acknowledge your complaint within 2 working days
  • We will provide a full response within 5 working days
  • Complex complaints may take longer; we will keep you informed of progress

If you remain unsatisfied after our internal process, you can escalate to:

13. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in this section affects your statutory rights as a consumer under English law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

14. Changes to these terms

We may update these Terms from time to time, for example to reflect changes in the law, clinical regulations, or our services. When we make changes:

  • We will update the “Last updated” date at the top of this page
  • For material changes, we will notify you by email at least 14 days before the changes take effect
  • If you are on an active subscription, we will email you directly with a summary of what has changed

Continuing to use our services after the effective date of any changes means you accept the updated Terms. If you do not agree, you may cancel your subscription or stop using our services before the changes take effect.

15. Contact us

If you have any questions about these Terms, please get in touch:

True Integrated Care Ltd, trading as DOPA.
Website: dopa.co.uk